Senior Living Communities

Completing POC General Configuration

This screen contains configuration settings for Point of Care (POC). 

Note

POC must be enabled by your Implementer before configuring the items below.

  1. Care Services > Setup > POC General Configuration.

  • Late Entry Grace Period (hrs) - Select a number to determine when documentation is considered 'late'. For example, if you select 2, if a task is documented within two hours of its scheduled time, it is not considered late. If it is documented more than two hours from its scheduled time, it is considered late documentation and shows as such on reports. 

  • Session Timeout - Select to determine how long the POC kiosk can remain idle (no documentation saved) before the user session is automatically ended. This setting assists with preventing another user from accidentally documenting under the wrong username.

    Warning

    The user's current screen remains visible on the kiosk, even after they are timed out, therefore it is imperative that staff be instructed to always log out of POC before leaving the kiosk to maintain resident privacy. When the user (or anyone else accessing the kiosk) attempts to document, they are returned to the login screen.

    • When users are first learning to document, you might want to select 5 or 10 minutes for this setting. When they are accustomed to documenting, it is recommended that this setting is lowered to 2 minutes.

    • Locking the screen using the gold padlock icon delays the timeout feature until the screen is unlocked, at which time the timeout countdown is restarted.

  • How long before a task appears overdue - Select an option to determine when a task appears overdue (turns red). For example, if you select 60 minutes, if a task is scheduled for 8am, it turns red (overdue for documentation) at 9am if it has not been documented on. Q shift tasks turn red (overdue for documentation) an hour after the shift is over. 

    • This setting differs from the Late Entry Grace Period; the task brick turning red is just a visual reminder to the direct care staff that a task needs to be documented.

  • Remove in Threshold XX Days - Regardless of setting or length of time out of the community, when a resident returns to the community, their tasks generate to the Tasks tab as they were before move out.

  • Autocreate Tasks if Resident Readmitted within Threshold? - Regardless of setting or length of time out of the community, when a resident returns to the community, their tasks generate to the Tasks tab as they were before move out.

  • Disable Documentation Required Checkbox for Tasks - Select Yes if you prefer that Tasks be managed in the Task Library only, and users are not permitted to add/remove Tasks from POC at the resident level.

  • Disable Documentation Required Check box for Interventions - Select Yes if you prefer that Interventions be managed in the Service Plan Library only, and users are not permitted to add/remove Interventions from POC at the resident level.

  • Enable Actual Time Tracking For Tasks and Interventions in POC / Allow Users to Track Unscheduled Tasks - Only modify these settings if enabling Service Time Tracking. For more information, see Setting Up Service Time Tracking.

  • Automatically include "Resident Refused/Resident Not Available/Not Applicable" Response options for all Follow Up Questions - If Yes, the 3 response options are added to all follow up questions, and the 2 additional configuration settings below are available. Add Short Codes (which appear in reports), and modify the icons if required.

    • This is an all or none option, meaning you cannot select to exclude the Not Applicable response.

  • Use System Pick List Options for MDS Section G System Follow Up Questions - Select option. If Yes, the 3 response options (Resident Refused/Resident Not Available/Not Applicable) are added to all follow up questions, as per the above configuration setting. If No, all section G ADL follow up questions show Activity Did Not Occur INSTEAD of the three response options. All other follow up questions show the 3 response options.

  • Enable Resident Not Available batch update feature - If Yes, a Resident Not Available button is available in POC to answer all required follow up questions (for a single resident) for the shift.

  • Disable POC Onscreen Keyboard? - Select No if your community is using kiosks or any other device that requires a keyboard on the screen.

  • During the current shift do not allow documentation if more than XX minutes before scheduled task time - If Yes, type the number of minutes ahead of schedule that users are permitted to document timed tasks. If No, users can document timed tasks at any time during the shift.

  • Enable POC Advanced Reporting? - If Yes, the POC Advanced Reports are available: Nutrition Report, Behavior Report, Trigger Summary Report, and Priority Report. Add Short Codes (which appear in reports), and amend the icons if required.

    • POC Advanced Reporting was created from the ‘On time Quality Improvement for Long Term Care QI Program with Health Information Technology’ requirements.

    Note

    For these reports to show data, the Advanced Reporting system follow up questions must be used for the appropriate tasks and weights must also be tracked within PointClickCare.

  • POC Reporting Shift Breakdown - This setting determines how documentation appears in reports according to shifts. It cannot contain overlapping shifts and it must cover a full 24 hour time range. This is important to reduce confusion and ensure that a single documentation appears or is considered only after in the report calculations, under the correct shift. This option does NOT affect your shift configuration.

  • Enable the ability to view service plans/UDA generated service plans in POC? - if Yes, a Service Plan button appears in POC to view service plans or form-generated service plans. This option is not available in Mobile POC at this time.

    • For service plans: select Yes and select PCC Standard Service Plan.

    • For form-generated service plans: go to Standard Forms in Setup > click the description for the form > select View Form Report Output in POC > click Save. Then in POC General Configuration, select Yes for this setting and select the form from the list.

    Note

    The Service Plan in POC is a PDF report. Adobe Reader is required.