Skilled Nursing Facilities

Mapping a Resident

After the initial import of resident orders, some pharmacies continue to send Pharmacy Initiated Orders. When the pharmacy sends these orders, the system checks for the resident record using the resident name, date of birth, gender, and Social Insurance Number (SIN). If any of these identifiers are inconsistent between the pharmacy system and PointClickCare, the resident is mapped to coordinate the two records.

  1. From the Waiting to be Received tab of the pharmacy Orders tab in the Orders Portal, note any resident names in the listing that are listed in black and not linked. To the left of this resident name, you see a map link instead of the rcv link listed to the left of the rest of the resident names.

  2. Click map to the left of the resident name.

  3. Review the information in the Potential Resident Matches and determine if this is the same resident or select All Active Residents to view all resident names to identify the correct resident.

  4. Select the correct resident.

  5. Select Manually Link Supply to Resident. Review the warning.

  6. Click OK to accept the warning and link the supply to the resident.

  7. Notify the pharmacy of the discrepancy. The Waiting to be Received list appears and that resident and supply appear with rcv to the left and the resident name linked. You can continue to Electronically Receiving Medications process.

  8. Repeat the mapping process for any resident supplies in the listing.

  • If map is listed next to a resident supply that supply cannot be received until the resident is manually mapped following this process.