Skilled Nursing Facilities

Managing Payers

You can access the PAYER area and create selections which may be useful to your needs.

The RESIDENT PAYER is the primary Payer definition in PointClickCare. It is part of your delivered PointClickCare set up information. The RESIDENT PAYER details will be supplied as the individual Contact identified as the Billing Contact - who receives the invoice. Although this may be a next of kin, it could be the actual resident or even the Public Guardian & Trustee.

ONLY if your facility is directly submitting invoices to - and receiving payment directly back - for PAYERS other than the above (e.g. Dept of Veterans Affairs, Insurance and so on) do you need to set up additional PAYER definitions. Note these types of 3rd party Payers should NOT be identified as a Billing Contact.

Your default delivery may include a Subsidy Payer as well. If you are not using Subsidy (Ontario) there is no harm in leaving the definition.

  1. While in the ADMIN module, depending on depending on your Security access, you may or may not see & select SETUP from the menu items. If you do not see it listed as an option, you do not have Security access to perform Set Up functions. See your Security Administrator.

  2. When you select SETUP, the set up options of the ADMIN module appear.

  3. Under the Billing Setup section, select PAYERS, to create "New" Payers, or edit existing ones.

  4. Any PAYER other than Resident should have all mailing address information supplied and a unique AR account associated.

  • Payers other than the Resident Payer have an individual invoice and AR Balance kept for them.

  • You must have a security role with appropriate rights to see "Set Up" on the menu. If you don't see Set Up you don't have access to it. See your local Security Administrator. The delivered Admin Setup role provides this access.