Skilled Nursing Facilities

Reviewing Orders in the Follow-up Tab

During the receiving process, you can mark a supply/medication as requiring follow-up so that another person can review the supply and complete the receiving process.

  1. From the Supply Summary Section in the Pharmacy Orders tab of the Orders Portal or the Orders Portal in eMAR, you see the number of medications/supplies that require follow-up.

  2. Select the Follow-up tab to view the medications/supplies marked for follow-up.

  3. Select rcv to the left of the first medication/supply you want to review.

  4. Review the very top of the Receiving Orders window that appears. This is the information on the label of the medication/supply that the pharmacy sent.

  5. Review the potential matches or all of the pharmacy orders for a match.

  6. Is there a discrepancy between what is in the top (pharmacy sent) and the order in PointClickCare? If Yes:

    • Review all pharmacy orders (paper chart if applicable) to determine the following:

      • Is there a new order or have there been order changes that were written and faxed but not entered into PointClickCare? if yes, the order needs to be added so it can be linked to the supply.

        Note

        When the new order is entered, be sure to check Inventory on Hand so pharmacy knows not to send the medication.

      • If paper orders exist, do they match what has been entered into PointClickCare? If yes, then the pharmacy message is incorrect - DO NOT LINK TO THE SUPPLY. Click Return to Pharmacy. Notify the pharmacy of the discrepancy.

      • If investigation reveals that medication is completed or discontinued, click Return to Pharmacy and follow facility protocol for pharmacy returns.

  • Instead of selecting the rcv link to the left of the supply/medication, you can scan the label of the medication/supply.