- PointClickCare: The Basics
- PointClickCare: The Basics
- Signing In and Signing Out of PointClickCare
- Internet Security with the PointClickCare Platform
- Logging a Support Case
- Changing Your Password
- Bulletin Board
- Communications Message Board for Care Staff
- Reviewing PointClickCare Announcements
- Using the PointClickCare Help Center
- Configurable Terminology in PointClickCare
- Installing MeadCo Script for Printing using Internet Explorer (IE) Quick Reference Guide
- Managing Pop Up Blockers
- Clinical
- General Clinical Setup
- Completing General Configuration
- Security for General Setup
- Managing Scoping
- Reviewing Admin General Configuration
- Reviewing Facility Configuration
- Reviewing Resident Identifiers
- Reviewing User Defined Fields
- Reviewing Pick Lists
- Reviewing Department/Position
- Reviewing Security Users
- Enabling Customer Specific Quick Link
- Reviewing the Strike Out Pick List
- Managing General Note Types
- Setting Up MPI Clinical Documentation (Historical Records)
- Setting Up Online Documentation Storage
- Managing Dashboard Layouts
- Resident Information
- Admissions, Discharges, Transfers, and Room Changes
- Resident Information
- Profile Module Overview
- Resident Data - Physician Visits
- Scanning and Uploading Documents to the Resident Record
- Dashboards and Reports
- Dashboards
- Clinical Dashboard Overview
- Resident Dashboard Overview
- Editing the Dashboard Layout
- Create a New Dashboard Layout
- Identifying Incomplete Admission
- Overdue Waiting List Requests Dashboard Pane
- Daily Summary Dashboard Pane
- ADT Incomplete Census from the Clinical Dashboard
- ADT Dashboard Pane
- Resident Dashboard Census Summary
- Resident Photo Dashboard Pane
- Reports
- Clinical Reports Overview
- Printing Reports
- Admit/Discharge To/From Report
- Action Summary Report
- Birthday List Report
- Resident List Report *New*
- Custom Resident Labels Report
- Language List Report
- Religion List Report
- Resident Contacts Report
- Resident Contacts Mailing Labels Report
- User Defined Information Report
- Transfer/Discharge Record Report
- Admission Record Report
- Transfer/Discharge Record *NEW* Report
- Transfer/Discharge Record (blank) *NEW* Report
- Online Documentation Storage Report
- Re-hospitalization (non-eINTERACT) Report
- Dashboards
- Allergies
- Analytics
- Analytics Setup
- Analytics
- Quality Indicators
- Quality Indicators Overview and Access
- Adding Custom Benchmarks and Settings
- Overview of Analytics Dashboards
- Interpreting the Corporate QI Dashboard
- Interpreting the Facility QI Dashboard
- Interpreting the Resident QI Dashboard
- Interpreting the QI Score Trend Dashboard
- Interpreting the QI Compare Dashboard
- Managing Quality Improvement Project
- Clinical Key Performance Indicators
- CKPI Overview and Access
- Overview of CKPI Dashboards
- Adding Custom Benchmarks
- Interpreting the Corporate CKPI Dashboard
- Interpreting the Facility CKPI Dashboard
- Interpreting the Resident CKPI Dashboard
- Interpreting the Resident Characteristic CKPI Dashboard
- Interpreting the CKPI Trend Dashboard
- Interpreting the CKPI Compare Dashboard
- Readmissions
- Overview and Accessing Readmissions Analysis
- Resident Stay Record
- Understanding Readmissions Analysis Calculations
- Setting Readmission Benchmarks
- Interpreting the Corporate Summary Dashboard
- Interpreting the Corporate Rate Detail Dashboard
- Interpreting the Corporate Average Length of Stay Dashboard
- Interpreting the Facility Dashboard
- Interpreting the Facility Average Length of Stay Dashboard
- Interpreting the Resident Listing Dashboard
- Interpreting the Average Length of Stay Resident Listing Dashboard
- Quality Indicators
- Assessments
- Assessments Setup
- Overview of Assessments
- Security for Assessments
- Navigating the Custom Assessment Library
- Creating New Custom Assessments
- Adding Rules, Triggers, Style, and Lookbacks to Custom Assessments
- Creating Structured Progress Notes for Assessments
- Scoring and Setting Schedules for Assessments
- Adding Dependencies to Assessments
- Versioning and Copying Assessments
- Template Assessments for Long-Term Care
- Assessments
- Navigating the Assmnts Tab Quick Reference Guide
- Creating Assessments
- Managing Acknowledgements, Errors, and Warnings
- Signing and Locking Assessments
- Section Status and Colour Coding in Assessments Quick Reference Guide
- Symbols in Assessments Quick Reference Guide
- Standard Question Types in Assessments Quick Reference Guide
- Assessments Reports
- Assessments Management
- Assessments Setup
- Care Plans
- Care Plans Setup
- Overview of Care Plans
- Reviewing Admin and Clinical Setup for Care Plans
- Managing Terminology Configuration
- Managing Care Plan Configuration
- Managing Care Plan Library Items
- Creating Reasons for Care Plan Closure
- Creating Care Plan Types
- Managing Kardex
- Creating Standard Shifts
- Creating Standard Documentation Frequencies
- Managing Care Record Types
- Care Plans
- Care Plan Reviews
- Care Plans Setup
- Census for Clinical
- Census for Clinical Only - Update Census Entries Overview
- Census for Clinical - Updating Incomplete Census
- Census for Clinical Only – Delete Census Entry
- Census for Clinical Only – New Census Entry
- Viewing Empty Beds
- Creating New Resident
- Viewing ADT Revisions
- Viewing Beds with Multiple Occupants
- Action Summary Report
- Detailed Monthly Census Report
- Clinical Chart
- Dashboards
- Active Allergies Dashboard Pane
- Active Diagnoses Dashboard Pane
- Activities of Daily Living Dashboard Pane
- Administered PRN Medication Audit Dashboard Pane
- ADT Dashboard Pane
- Advance Directive Dashboard Pane
- All Conversations Dashboard Pane
- Blood Pressure Graph Dashboard Pane
- Care Plan Goals Overdue/Due Dashboard Pane
- Care Plan Reviews Overdue/Due Dashboard Pane
- Clinical Alerts Dashboard Pane
- Current CMI (MDS 2.0) Dashboard Pane
- Daily Summary Dashboard Pane
- Diagnosis Notification Dashboard Pane
- Diet Dashboard Pane
- Event Calendar Worklist Dashboard Pane
- General Notes Dashboard Pane
- High Priority Progress Notes Dashboard Pane
- Immunization Issues Dashboard Pane
- Incomplete Care Plans Dashboard Pane
- Incomplete Census Dashboard Pane
- MDS Scores (MDS 2.0) Dashboard Pane
- Med Passes in the Last 24 hours Dashboard Pane
- Medications Dashboard Pane
- Most Recent Vitals Dashboard Pane
- Number of Active and On Hold Medication Schedules for Each Resident Dashboard Pane
- Order Alerts Dashboard Pane
- Orders on Hold > 30 Days or Requiring Reassessment Dashboard Pane
- Orders Pending Signature Dashboard Pane
- Orders Review Dashboard Pane
- Overdue Waiting List Requests Dashboard Pane
- Physician Visits Dashboard Pane
- POC Assignment Status Dashboard Pane
- POC Unscheduled Task Alerts Dashboard Pane
- Proceed to Care Plan RAPs/CAPs Dashboard Pane
- Progress Notes in Last 30 Days Dashboard Pane
- Quality Indicators and Quality Measures (MDS 2.0) Dashboard Pane
- Resident Photo Dashboard Pane
- Scheduled Events Dashboard Pane
- Therapy Minutes Summary Dashboard Pane
- UDA Scores Dashboard Pane
- Undocumented PRN Orders > 30 Days Dashboard Pane
- Unreviewed Laboratory Results Dashboard Pane
- Unreviewed Radiology Results Dashboard Pane
- EHR Scorecard
- EHR Scorecard Setup
- Using EHR Scorecard
- Overview of EHR Scorecard
- Stage 1 – ADT
- Stage 1 – Allergies
- Stage 1 – Transaction Processing
- Stage 1 – Diagnosis
- Stage 1 – MDS
- Stage 2 – Care Plans
- Stage 2 – Basic Assessments
- Stage 2 – Weights and Vitals
- Stage 3 – Point of Care Documentation
- Stage 4 – Order Management
- Stage 4 – Progress Notes
- Stage 5 – Orders Integration
- Percentile Report
- Absolute Values Report
- eINTERACT
- eMAR
- eMAR Setup
- eMAR
- Logging In and Out of eMAR
- Navigating the eMAR Quick Reference Guide
- Navigating the Resident's Chart in eMAR Quick Reference Guide
- Navigating the Administrations in eMAR Quick Reference Guide
- Color Coding and Symbols in eMAR Quick Reference Guide
- Using Advanced Filters in eMAR
- Documenting Scheduled Orders in eMAR
- Setting Reminders in eMAR
- Apply Chart Code to All Administrations
- Documenting PRN Orders in eMAR
- Documenting Follow Up for PRNs in eMAR
- Striking Out Documentation in eMAR
- eMAR Reports and Dashboards
- eMAR Order Supply Management
- Hospital Tracking Portal
- Immunizations
- LTC eConnect
- MDS 2.0
- MDS 2.0 Setup
- Overview of MDS 2.0
- Security for MDS 2.0
- Reviewing Admin and Clinical Setup for MDS 2.0
- Completing MDS 2.0 Configuration
- Completing MDS Configuration
- Managing MDS 2.0 Triggers, Warnings and Look Backs
- Completing Integrated Assessment Record (IAR) Configuration
- Overview of Therapy Minutes
- Security for Therapy Minutes
- MDS 2.0
- MDS Data Entry
- Overview of MDS 2.0
- MDS 2.0 Tab Overview
- Creating New MDS 2.0 Assessment
- Copying an MDS 2.0 Assessment
- MDS 2.0 RUG Optimizer
- MDS 2.0 Section Listing
- MDS 2.0 Review of Sections
- Colour Coding in MDS 2.0
- MDS 2.0 - Symbols Legend
- MDS 2.0 Data Autopopulation and Auto Validation of Questions
- MDS 2.0 Refresh Data
- Opening the RAI-MDS 2.0 Manual
- MDS 2.0 Question Types Overview
- MDS 2.0 Errors and Warnings
- Completing MDS 2.0 Sections
- MDS 2.0 Portal - In Progress View
- MDS 2.0 - Section V
- Locking the MDS 2.0 Assessment
- Printing MDS 2.0
- Overview of Submissions
- MDS 2.0 Batches Portal
- MDS 2.0 - Submissions - Create a Contact Information File
- MDS 2.0 - Submissions - Create a Batch
- MDS 2.0 Portal Overview
- MDS 2.0 Scheduler
- MDS 2.0 Case Mix Analyzer
- Closing an MDS 2.0 Assessment
- MDS 2.0 - Strike Out an MDS Assessment
- MDS 2.0 Kardex
- RAPs/CAPs
- MDS Submissions
- Overview of Submissions
- MDS 2.0 Batches Portal
- MDS 2.0 - Submissions - Create a Contact Information File
- MDS 2.0 - Submissions - Create a Batch
- MDS 2.0 - Submissions - Export a Batch
- Record Results for Batch Submissions
- MDS 2.0 - Submissions - Revise Recorded Results
- MDS 2.0 - Submissions - Correcting Accepted Assessments
- MDS 2.0 - Submissions - Correct an Assessment with Effective Date Prior to April 1, 2012
- Deleting Accepted Assessments
- MDS 2.0 - Submissions - Health Record Number (A6a) Troubleshooting
- MDS 2.0 - Submissions - Admission Date (AB1) Troubleshooting
- Monitoring and Managing
- Monitoring and Managing
- Reports and Dashboards
- MDS 2.0 - Resident Dashboard - Clinical Alerts
- MDS 2.0 - Resident Dashboard - Activities of Daily Living
- MDS Scores (MDS 2.0) Dashboard Pane
- MDS 2.0 Resident Dashboard Scheduled Events
- MDS 2.0 - Clinical Dashboard - Clinical Alerts
- Integrated Assessment Record (IAR) – Entering Consent – MDS Tab
- Integrated Assessment Record (IAR) – Entering Consent – MDS Assessment
- Proceed to Care Plan RAPs/CAPs Dashboard Pane
- Current CMI (MDS 2.0) Dashboard Pane
- Quality Indicators and Quality Measures (MDS 2.0) Dashboard Pane
- MDS 2.0 - Resident Dashboard - New Quality Indicators and Quality Measures
- Assessment History Report
- Assessment Scoring Report
- Assessment Warnings Report
- Case Mix Detail Report
- Resident Response Analyzer Report
- Resident Response List Report
- Resident Response Comparison Report
- MDS 2.0 Kardex Report
- MDS 2.0 Clinical Summary Report
- MDS QI Report/MDS QI Report V2.0
- MDS 2.0 QI Extract Report
- MDS 2.0 RAPs Summary Report
- RAPs Quarterly Summary Report
- RUGs Summary Report
- RUG Weighted Patient Days (RWPD) Report
- MDS 2.0 Quality Indicator Quarterly Comparison Report
- Look Back Report
- Missing Entries for Assessments Report
- MDS 2.0 Enterprise Reports - Quality Indicator Corporate Comparison Report
- MDS Data Entry
- MDS 2.0 Setup
- MDS Analytics
- Medical Diagnosis
- Medical Diagnosis Setup
- Medical Diagnosis
- Medical Diagnosis Overview
- Adding a Medical Diagnosis
- Medical Diagnosis - Update or Resolve Existing Diagnosis
- Strike out a Diagnosis
- Filtering and Sorting Medical Diagnosis
- Medical Diagnosis - Rank and Classification Overview
- Medical Diagnosis Notifications Overview
- Managing Diagnosis Notifications
- Diagnosis Notification Dashboard Pane
- Medical Diagnosis Audit Report
- Active Diagnoses Dashboard Pane
- Medical Diagnosis Report *New*
- Medical Diagnosis Report
- Medical Diagnosis - Missing Entries Report
- Nutrition Management
- Nutrition Management Setup
- Nutrition Management
- Residents
- Menus
- Overview of Menus
- Navigating the Menu Entry Screen
- Menu Builder
- Order Manager
- Meal Orders
- Meal Order Screen
- Ticket Dashboard
- Production
- Reports
- Residents Reports
- Resident Listing Report
- On Hold Listing Report
- Birthday Report
- Diet Order Tally Report
- Diet Order Conflict Report
- Unique Diet Order Combination Report
- Residents with No Texture Report
- Residents with No Special Diet Report
- Resident Summary Report
- Resident Details Report
- Meal Distribution Report
- Tray Cards Report
- Dislike Tally Report
- Adaptive Equipment Tally Report
- Dining Location Assignment Report
- Resident Alert Tally Report
- Menu Type Listing Report
- Selective Menus Report
- Diet Order Changes Report
- Standing Order Labels Report
- Standing Order Lists Report
- Standing Order Tally Report
- Menu Reports
- Production Reports
- Residents Reports
- Administrator Reports
- Orders Management
- Orders Setup
- Orders Setup
- Security for Orders Management
- Reviewing Admin and Clinical Setup for Orders Management
- Security Role Based Alerts Configuration
- Completing Orders Configuration
- Creating Standard Shifts
- Managing Standard Time Codes
- Managing Custom Medications
- Managing Orders Pick Lists
- Importing Order Templates
- Managing Order Templates and Sets
- Setting Up Formularies
- Setting Up Advanced Formulary Management
- Setting Up Electronic Signatures for Orders in the Web
- Setting Up Electronic Signatures for Orders in the Web Quick Reference Guide
- Viewing Electronic Signature Configuration
- Linking Medical Professionals to Security Users
- Reviewing Order Review Dates for Electronic Signature
- Security for Electronic Signatures for Orders in the Web
- Enabling Orders Pending Signature
- Managing Device Tokens for Users
- Setting Up Clinical Order Review
- Creating and Managing Pharmacies and Other External Facilities
- Orders Setup
- Orders
- Order Entry
- Managing Orders
- Electronic Order Signature and Order Reviews for Practitioners
- Monitoring Order Signatures and Order Reviews
- Dashboards and Reports
- Dashboards
- Reports
- Administration Record Report
- Diet Type Report
- Drug Record Book Report
- Formulary Item Listing Report
- Ontario Lab Report
- Lab and Diagnostic Record Report
- Medication Review Report
- Order Listing Report
- Order Recap Report
- Order Review History Report
- Order Summary Report
- Pharmacy Admission Report
- Pharmacy Discharge Report
- Pharmacy Requisition Report
- Printed Prescriptions Report
- Printed Prescription for Wet Signature Report
- Order Review Report
- PRN Sheets Report
- Telephone/Verbal Order Form Report
- Telephone/Verbal Order Signature Details Report
- Side Effect Care Records Report
- Resident Medication Count Report
- Integrated Medication Management (IMM)
- Introduction to Integrated Medication Management
- Order Management with IMM
- Managing Clean up of Pharmacy Orders (IMM): Video
- Managing Clean Up of Pharmacy Orders for Integrated Medication Management Quick Reference Guide
- Best Practices for Monitoring: Video
- Monitoring Pharmacy Orders for Integrated Medication Management Quick Reference Guide
- Requesting Reorder
- Confirming Orders
- Confirming Orders Quick Reference Guide
- Medications/Supplies Returned to Pharmacy
- Reviewing Orders in the Follow-up Tab
- Therapeutic Interchange
- Pharmacy Orders that must be Faxed to Pharmacy
- Pharmacy Orders that must be Faxed to Pharmacy Quick Reference Guide
- Managing Pharmacy Initiated Orders
- Overview of Pharmacy Initiated Orders
- Managing Pharmacy Initiated Orders
- Reviewing and Confirming Pharmacy Initiated Orders Quick Reference Guide
- Holding Orders
- Resuming Orders
- Creating STAT Pharmacy Initiated Orders
- Creating Off Hours Pharmacy Initiated Orders
- Monitoring Pharmacy Category Orders for Pharmacy Initiated Orders Quick Reference Guide
- Scanning and Receiving with IMM
- Waiting to be Received Overview
- Electronically Receiving Overview
- On Order (ELECTRONIC) Overview
- Electronically Receiving Orders
- Manually Receiving Orders with On Order (Electronic) status
- Auto-Receiving Orders
- Receiving Supply Messages (without Scanner) Quick Reference Guide
- Receiving Supply Messages (Electronically) Quick Reference Guide
- Matching Residents and Linking Orders with IMM
- Troubleshooting
- Orders Setup
- Paper ADL Documentation
- Paper ADL Docmentation Setup
- Paper ADL Documentation
- Overview of Paper ADL Documentation
- TASKS (PAPER) - Add Tasks to the Care Record for Documentation
- TASKS (PAPER) - Personalize tasks
- TASKS (PAPER) - Add Tasks/Interventions from the Care Plan
- TASKS (PAPER) - Delete a Task
- TASKS (PAPER) - Resolve or Cancel a Task
- TASKS (PAPER) - Add Tasks Previously Resolved/Cancelled
- TASKS (PAPER), Custom Tasks - Overview of Custom Tasks
- TASKS (PAPER) Creating a Custom Task
- TASKS (PAPER) - Link Progress Note
- TASKS (PAPER) - Icons and Abbreviations
- TASKS (PAPER) - Produce a Task Care Record
- Intervention/Task Schedule Report
- Point of Care (POC)
- Point of Care (POC) Setup
- Overview of Point of Care (POC)
- Security for POC
- Reviewing Admin and Clinical Setup for POC
- Assigning Passwords in POC
- Assigning Initials and Department/Position
- Completing Task Configuration
- Creating Standard Shifts
- Completing POC General Configuration
- Setting up Care Plans in POC
- Creating Standard Documentation Frequencies
- Managing Icons, Tasks and Care Plan Items in POC
- Managing POC Alerts
- Managing POC Follow Up Questions
- Managing Kardex
- Managing Standard Assignments Groups and POC Assignments
- Managing Care Record Types
- Managing MDS Look Backs
- Managing Look Back Report Setup
- Managing POC Kiosks
- Enabling Task Manager
- Setting Up POC Service Time Tracking
- Point of Care (POC)
- Logging In and Out of the Point of Care (POC) Mobile App
- Navigating Point of Care (POC) Mobile Quick Reference Guide
- Logging In and Out of the Point of Care (POC) Kiosk
- Navigating the Point of Care (POC) Home Tab Quick Reference Guide
- Navigating the Point of Care (POC) Shift Dashboard Tab Quick Reference Guide
- Colour Coding in Point of Care (POC) Quick Reference Guide
- Navigating the Point of Care (POC) Tab Quick Reference Guide
- Navigating the Point of Care (POC) Resident Care Record Quick Reference Guide
- Understanding Frequencies in Point of Care (POC) Quick Reference Guide
- Documenting Through the Resident Care Record in Point of Care (POC)
- Documenting Resident Not Available For All Tasks in Point of Care (POC)
- Creating Alerts in Point of Care (POC)
- Documenting Through Quick Entry in Point of Care (POC)
- Documenting Unscheduled Tasks in Point of Care (POC)
- Point of Care (POC) Reports
- Point of Care (POC) Task Management
- Overview of POC Task Management
- Icons and Abbreviations on the POC Task Tab
- Add New POC Tasks from Task Library
- Personalizing POC Tasks
- Change Task Frequency in POC
- Modify Task Schedule in POC
- Delete a Task in POC
- Resolve or Cancel a Task for a Resident in POC
- Resolve a Task for All Residents in POC
- Adding POC Tasks Previously Resolved/Cancelled
- POC Review Unscheduled Task
- Documentation of Restorative Interventions from the Care Plan in POC
- Overview of Custom Tasks in POC
- Creating a Custom POC Custom Task
- Link a Progress Note to a Task in POC
- Link POC Care Plan Focus to a Task
- Census and POC
- System Generated/Cancelled Tasks Quick Reference Guide
- Task Manager
- Dashboards
- Reports
- Task Care Record Report
- Kardex Report
- Intervention/Task Schedule Report
- Task List Report
- Assignment Location List Report
- Audit Report
- Follow Up Question Report
- Documentation Survey Report V2
- Look Back Report
- Nutrition Report (Advanced Report)
- Priority Report (Advanced Report)
- Response Rate Report
- Signature List Report (POC)
- Trigger Summary Report (Advanced Report)
- Behavior Report (Advanced Report)
- Alert Listing Report
- POC Documentation Compliance Report
- Task Library Report
- Service Schedule Report
- Actual vs. Planned Service Time Utilization by Resident Report
- Actual vs. Planned Service Time Utilization by Shift Report
- Actual vs. Planned Service Time Utilization by Task for a Resident Report
- Planned Service Time Utilization Report
- Planned Service Time Utilization by Task and Shift
- Point of Care (POC) Setup
- Progress Notes
- Reporting
- 24hr Summary Report
- Action Summary Report
- Actual vs. Planned Service Time Utilization by Resident Report
- Actual vs. Planned Service Time Utilization by Shift Report
- Actual vs. Planned Service Time Utilization by Task for a Resident Report
- Administration Record Report
- Admission Record Report
- Alert Listing Report
- Admit/Discharge To/From Report
- Allergy Audit Report
- Allergy/Reaction Library Report
- Allergy Report
- Assessment History Report
- Assessment Report
- Assessment Schedule Audit Report
- Assessment Schedule Cancellation Report
- Assessment Scheduling Report
- Assessment Scoring Report
- Assessment Warnings Report
- Assignment Location List Report
- Behavior Care Records Report
- Behavior Report (Advanced Report)
- Birthday List Report
- Care Record Report
- Care Plan Report
- Focus Summary Report
- Care Plan Item/Task Listing Report
- Care Plan Library Report
- Care Plan Reviews Due Report
- Case Mix Detail Report
- Change Log Report
- Current Weights and Vitals Report
- Custom Resident Labels Report
- Detailed Census Report
- Diet Type Report
- Documentation Survey Report V2
- Drug Record Book *New* Report
- Electronic Transmission Report
- Event Calendar Comparison Report
- Event Calendar Report
- Follow Up Question Report
- Formulary Item Listing Report
- General Notes Report
- Generated History Report
- Generating a Clinical Chart
- Immunization Audit Report
- Immunization Report
- Incident Analysis Report
- Incident Audit Report
- Intervention/Task Schedule Report
- Kardex Report
- Lab and Diagnostic Record Report
- Lab Results Report
- Language List Report
- Location of Administration Report
- MD/Nursing Communications Report
- MDS 2.0 Clinical Summary Report
- MDS 2.0 Kardex Report
- MDS 2.0 RAPs Summary Report
- MDS QI Report/MDS QI Report V2.0
- Medical Diagnosis Audit Report
- Medical Diagnosis Report
- Medical Diagnosis Report *New*
- Medical Professionals Mailing Labels Report
- Medical Professionals Resident Listing Report
- Medication Admin Audit Report
- Medication Review Report
- Midnight Census Report
- Midnight Census Report *New*
- Missing Entries for Assessments Report
- Monthly Weight Report
- Mood and Behaviour Report
- Nutrition Report (Advanced Report)
- Online Documentation Storage Report
- Ontario Lab Report
- Order Audit Report
- Order Listing Report
- Order Recap Report
- Order Review Report
- Order Review History Report
- Order Summary Report
- Pharmacy Admission Report
- Pharmacy Discharge Report
- Pharmacy Requisition Report
- POC Documentation Compliance Report
- Printed Prescriptions Report
- Priority Report (Advanced Report)
- PRN Sheets Report
- Progress Notes Report
- Progress Notes Report *New*
- Radiology Results Report
- Religion List Report
- Resident Contacts Mailing Labels Report
- Resident Contacts Report
- Resident List Report
- Resident List Report *New*
- Resident Response Analyzer Report
- Resident Response Comparison Report
- Response Rate Report
- RUG Weighted Patient Days (RWPD) Report
- RUGs Summary Report
- Service Schedule Report
- Shift Report
- Side Effect Care Records Report
- Signature List Report (Orders)
- Signature List Report (POC)
- Task Care Record Report
- Task Library Report
- Telephone/Verbal Order Form Report
- Telephone/Verbal Order Signature Details Report
- Therapy Minutes Report
- Therapy Minutes Report *New*
- Transfer/Discharge Record *NEW* Report
- Transfer/Discharge Record Report
- Trigger Summary Report (Advanced Report)
- User Defined Information Report
- Weight Calculations Range Report
- Weight Summary Report
- Weights and Vitals Exception Report
- Weights and Vitals Summary Report
- Resident Event Calendar
- Results
- Risk Management
- Secure Conversations
- Secure Conversations Setup
- Secure Conversations
- Secure Conversations in the Web
- Secure Conversations Overview
- Message Lifespan Expiry
- Conversation Types Overview
- Home - My Conversations
- Quick Link - Message Bubble
- Resident-centric Conversations - Resident Header
- All Conversations Dashboard Pane
- New Resident-centric Conversation
- Receiving Conversations and Messages
- Photos Overview
- Creating a Progress Note from Resident-centric Conversations
- Upload Photos to Resident-centric Conversations
- New General Conversations
- New Cross-Facility Conversations
- Leave Conversation
- Ending a Conversation
- Set Urgency
- Unavailable Message
- Notifications in the Mobile App
- TigerText App on Mobile Devices
- Secure Conversations Mobile
- Secure Conversations Mobile App Overview
- Message Lifespan Expiry
- Logging In to the Secure Conversations Mobile App
- Logging Out of the Secure Conversations Mobile App
- Changing Passwords in the Mobile Apps
- Conversations Listing
- Starting Resident Conversations
- Starting General or Cross-Facility Conversations
- Adding Participants
- Photos in Conversations in the Mobile App
- Set as Urgent on the Mobile App
- Creating a Progress Note
- Uploading Photos to the Chart
- Leave and End Conversations from the Mobile App
- Secure Conversations in the Web
- Skin & Wound
- Skin & Wound Setup
- Skin & Wound Web Application
- Skin & Wound Mobile App
- Logging In and Out of the Skin & Wound Mobile App
- Completing Risk Assessments in the Skin & Wound Mobile App
- Capturing Wound Images in the Skin & Wound Mobile App
- Capturing Images with the Skin & Wound Mobile App Quick Reference Guide
- Completing Wound Assessments in the Skin & Wound Mobile App
- Capturing Images when Reassessing Existing Wounds in the Skin & Wound Mobile App Quick Reference Guide
- Tracking Progress and History of Wounds in the Skin & Wound Mobile App
- Therapy Minutes
- Weights and Vitals
- WoundRounds
- General Clinical Setup
- Admin
- Accounts Receivable (Billing) Setup
- Overview of Billing Setup
- Completing the AR Configuration
- Creating AR Groups
- Completing Census Budgeting
- Completing the Chart of Accounts
- Creating Charge and Adjustment Code Categories
- Managing Charge and Adjustment Codes
- Completing Charge Code Amount Setup
- Creating General Note Types
- Managing Payers
- Creating Rate Type Categories
- Creating Rate Types
- Creating Rate Schedules
- A La Carte
- A/R Batches
- New Cash Receipts for Canada
- Entering Resident Cash Receipt Transactions
- Using Rapid Entry in Cash Receipt Batches
- Entering Miscellaneous Cash Receipt Transactions
- Entering Contact Cash Receipts
- Reversing Entries from Posted Batch
- Applying Payments in the Billing Portal
- Clearing the Subsidy Payer Using Rapid Entry in Cash Receipt Batches
- Setting up Automatic Write Off for Cash Batches Quick Reference Guide
- A/R Profile
- Billing
- Census and Rates
- Collections
- Collections Setup
- Collections Security
- Creating Collections Activity Types
- Creating Collections Account Status
- Creating Collections Activity Categories
- Creating Collections User Defined Fields
- Creating Collections Aging Setup
- Creating Collections Groups Set Up
- Creating Collections Letters
- Managing Collections Template Configuration
- Managing Collections Resident Header
- Collections
- Generating Collection Accounts
- Managing the Collections Account Portal
- Managing Collections Additional Account Information
- Updating Collections Account Status
- Logging Activities for an Outstanding Collections Account
- Reviewing Collections Account History
- Adding General Notes
- Adding Documents
- Managing Collections Upcoming Activities
- Collections Activity Report
- Generating Collections Letters
- Collections Dashboards and Reports
- Collections Setup
- Configuration
- Billing Configuration
- Completing the Chart of Accounts
- Creating Charge and Adjustment Code Categories
- Managing Charge and Adjustment Codes
- Completing Charge Code Amount Setup
- Creating Care Level Templates
- Creating Rate Templates
- Managing and Creating Payers
- Creating Schedules
- Mapping Schedule/Status by Payer
- Creating Payer Rules
- Creating Ancillary Rules
- Managing Payer Rules and Rate Schedules
- Managing Statement Configuration
- Creating A/R Groups
- Managing Transaction Edit Checks
- Organization Setup
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PrevNext
Therapeutic Interchange occurs in Integrated Medication Management scenarios when the facility enters an order for one drug, but the pharmacy substitutes the ordered medication with a different, but equivalent medication. To maintain consistency between the pharmacy system and PointClickCare, when the pharmacy sends a Therapeutic Interchange (TI) dispense message, PointClickCare translates the single dispense message into three separate pharmacy initiated messages:
The original order is Discontinued Pending Confirmation with a discontinue reason =Therapeutic Interchange.
A New Order is created as Pending Confirmation.
A Supply Message (dispense) - This updates the supply in PointClickCare to match what was sent by pharmacy and to match the new order.
During confirmation of the new order, you see a Therapeutic Interchange Reconciliation Screen to compare the new order to the original order and to opt to transfer the original sliding scale and pass times into the new order when confirming it.
When the Therapeutic interchange supply is scanned, the system matches the supply to the original order that is pending discontinuation and also matches to the new order created to accommodate the therapeutically interchanged.
Confirm the pending discontinue of the original order, and confirm the new order by clicking the red links. If the medication is insulin with sliding scale coverage, you see a message indicating so.
Click the Therapeutic Message in the row under the schedule you want to review to open the Therapeutic Interchange Review window.
Review the order details.
Select the option to the left of any pass times and/or sliding scales you want to bring forward to the new order.
Click Select Values to apply the pass times and/or sliding scale information to the new order, and return to the order confirmation screen.
If there are multiple schedules associated with the order, repeat this for each schedule.
After all missing fields are complete, click Confirm.
After confirmed, select the new order to link to the supply.
Orders pending confirmation can also be accessed from the order listing (under the orders tab) in the resident's individual chart. The workflow remains the same.
New orders created as a result of Therapeutic Interchange are supplied with the Order ID from the original order. It is the inclusion of the order ID in the Rhapsody Messaging that tells the system the order is a result of a therapeutic interchange and therefore triggers the appropriate workflow.
If there is no Order ID returned by the Pharmacy, then the system cannot auto-create the Discontinue administrative order. In this case, an alert is generated on the Alerts Dashboard.
The Therapeutic Message link only appears if a valid order ID from the original order is present with the new order.
To determine that the order ID is valid, the system matches the order ID to verify it is for the same resident within the same facility, and that the original order has not been struck out. This validation occurs on initial scheduler processing and on each page load.
If there are less pass times than the frequency supports, the additional pass time slots are left blank. Enter the values before saving. If you try to save with blank values, a message appears.
If there are more pass times than the frequency supports, the additional pass times are shortened.
If the order is not an applicable sliding scale order, you can only move the Pass Time information from the Original Order to the New Order. The applicable Sliding scale check boxes are removed and the text reads 'N/A'.
The time code must contain a value to bring forward the original order pass times. If a time code has not yet been set on the new order, only the Schedule, if selected, is loaded into the New Order.
You can only move information forward from the original order to the new order. The system does not create additional schedules for the new order. The system updates the Routine from the Routine that the link was selected on. If there are multiple routines, the link is visible on each routine.